The way we talk about public libraries now has shifted partly due to the pandemic and partly due to how much people have missed their library spaces, staff and the value of them to the community. There is now a much greater understanding of the large number of services libraries offer, and the wide-reaching social benefits of these spaces.
Once some thought that digital might lead to the demise of the physical library but instead the pandemic has made people realise just how much they missed the simple, social elements of physical libraries. We know now that excellence in digital library service just makes space for the wonderful people and community side of our work that people will want and need more than ever. The walk to the library with the kids for bounce and tickle, the book club, the catch ups for a blether, the IT lessons for silver surfers.
- TIME FOR STAFF TO WORK WITH THE COMMUNITY!
People want people so let’s take the grind out of the transactional stuff like issue, return reserve etc and free up staff to work with people on the things that make a difference, the chat the author event the dementia group….
In today’s world, we all spend more time on our mobile phones than on any other device! Mobile apps in libraries are becoming as ubiquitous and necessary as Discovery Layers and the SOLUS library app is a convenient, time-saving app for library customers and they need it now more than ever!
2. A SAFE, SECURE AND HYGIENIC LIBRARY SERVICE
Your customers can be assured that they can self-serve with their own iPhone or Android device supporting barcode and RFID check-out/check-in without any additional hardware – completely contactless!
Free up your staff for customer facing support by enabling them to self – serve with the SOLUS app –
- self-service from their own devices
- contactless – no touching – staff or hardware
- no queuing
- no kiosk required
- Hygienic for all
- No staff time spent wiping down
3. BUDGETARY EFFICIENCIES – CAN YOU SAVE ON TRADITIONAL SELF-SERVICE HARDWARE?
Using barcode or RFID, customers can borrow and return items in the library from their device Contactless, safe, hygienic – Putting the library in the customers hands!
The app turns user and staff devices into self-service machines, reducing the need for existing and future self-service hardware.
4. AN INSTANTLY RECOGNISABLE, FULLY CUSTOMISABLE BRANDED APP
The fastest app we have delivered was in 6 days! An intuitive app with your brand and colours, that looks like your library, built for your community.
Fully customised for each site, with branding and the look and feel designed by you, the library. It offers full access to the library catalogue and allows customers to search and find both physical and electronic library materials. Fully featured and ready to meet the needs of you and your customers — now.
- Menu layout, app colours, etc. all customisable by the library
- Offers consortium resources while maintaining branding unique to each member library
- Quick and easy set up; configured in a matter of weeks rather than months
- Linked accounts enable users to manage family/children’s accounts
5. A MULTILINGUAL AND INCLUSIVE APP
Inclusion is critical in our multicultural towns and cities so the SOLUS app automatically displays in customers’ native language with 24+ language options
6. UBER-EFFICIENT CLICK AND COLLECT
It’s critical to keep customers and library staff safe so our uber-efficient pick up or click& collect is not just an appointment-based module! The SOLUS app is ahead of the game offering services that maximises staff time.
We are not just delivering an appointment-based pickup module like most vendors. The SOLUS Click-and-Collect works so smartly just like the way consumers are picking up groceries, supermarket orders, food orders, etc. The customer informs the library they are coming to pick up their material via the app and the SOLUS app makes it simple.
7. A DIGITAL LIBRARY CARD
See all your account information easily! Never forget or lose your library card again! SOLUS supports social distancing with digital library card, full catalogue searching, in-app access to electronic resources, and click and collect.
How much time do staff spend replacing cards or finding customers membership details? How much do card renewals cost?
TELL YOUR CUSTOMERS – MARKETING AND PROMOTION
We are keen to help you to tell your customers about the app so we thought you’d enjoy the way Sunshine Coast Libraries in Australia have launched their fab new SOLUS app! Let us know if we can help! Just watch this via @mysunshinecoast – Introducing the new Sunshine Coast Libraries
But because it’s not just an app it’s a SOLUS app this means we know how to help you to respond to some of today’s challenges.
Libraries’ continuing success lies in how and how fast and well we manage through the current challenges. SOLUS is here to help your change become super-charged.
Don’t just take it from us!