The pandemic has accelerated the opportunity and the need to completely rethink our services and to lead in a new reality. Libraries are changing to meet the new 21st century audience expectations, to showcase stock, resources and content and to ensure they remain relevant in a digital world.
More and more of our customers want to self-serve via their smartphones which means your library app must deliver a stellar customer service in this way. Modern communication and social media means people expect great access and customer service around the clock. You now have an amazing opportunity to engage with customers and keep them happy 24/7 via the SOLUS app.
The SOLUS app provides an important opportunity to improve the overall customer experience. It’s has been shown to be a springboard for increased membership and loyalty and it’s also a real promotional opportunity.
With the SOLUS app your service can:
- Gain visibility
- Drive engagement
- Ensure 24/7 access
- Take your customer service up a notch
- Reassess your kiosk/hardware spend plan
The SOLUS app offers contactless, safe, hygienic self-service in your library. – putting the library in the customers hands! Your customers can be assured that they can self-serve with their own iPhone or Android device supporting barcode and RFID check-out/check-in without any additional hardware – completely contactless!
The app turns user and staff devices into self-service machines, offering an opportunity to reevaluate spend on existing and future self-service hardware.
Give your customers what they want, when they want it. Don’t expect people to have to come into the library all the time or queue to borrow or reserve resources.
DO IT THE SOLUS WAY AND YOUR CUSTOMERS WILL SEE A LEADING EDGE SERVICE THAT IS –
- Delivering a consistently exceptional experience
- Multilingual and inclusive
- Avoids the hygiene issue around kiosks – safe and secure
- Avoids queuing
- Makes cost effective choices on kiosks/hardware
- Offers Click and Collect as an option
- Offers a digital library membership ( never forget or lose your libray card again)
There’s no time like the present. People have gotten used to this level of quality in their digital experiences and will be love to interact with you in the SOLUS way.
But because it’s not just an app it’s a SOLUS app this means we know how to help you to respond to some of today’s (and tomorrow’s) challenges. [email protected]