Are you curious about purchasing the Solus Library App but want to find out more? We’ve listed some of our most frequently asked questions to help make your decision easy.
1: What platforms are the app compatible with?
Android and Apple. Your app will be downloadable from the Google Play Store and the Apple App Store.
2: Are you able to customize the app?
Yes. You will be granted access to a web-based Content Management System that will allow you to tailor your app to your preferences.
3: How many languages does the app support?
The Solus Library App can be translated into 30+ different languages.
4: Do you provide analytics to review?
A library staff member can access the CMS to generate ad-hoc reports at any time. The report includes metrics like number of app launches, devices by platform, new devices, and actions taken against the Integrated Library Management System / Library Management System. In addition to that, staff members can be set up to receive automatic email reports at the beginning of each month that details the usage of the previous months report.
5: Does the Solus Library App comply with Web Content Accessibility Guidelines 2.1 AA or above?
Our app prioritizes accessibility with labeled elements and images, supporting screen reading features like VoiceOver. It adapts to user preferences, resizing text for increased readability. Beyond 150%, the app simplifies the interface. It also seamlessly integrates with standard voice input commands on iOS and Android platforms.
6: Does the app have functionality for push notifications?
Yes. Libraries can send ad-hoc notifications from within the Content Management System. Account related notices, for overdue or ready for pickup items, is scheduled for beta testing Q3 of 2024.
7: Are customers able to review their current list of items they have borrowed and on hold?
Yes. Depending on your library polices, you can configure your app to show check out history, allow for the suspension or cancellation of holds. These are all configuration options within the CMS.
8: Can you link accounts together within the app?
Yes. The ability to link accounts is built into the app. This is great feature for parents who would like to keep track of what their children have checked out.
9: How will my app receive updates for the latest version?
Your apps in both the Apple App Store and Google Play Store will update automatically when a new version is released. There is no downtime or action required from you. Customers with automatic updates enabled will receive the update automatically on their devices. Those without this feature enabled will need to manually update to the latest version.
10: How will my app appear within the App Stores?
Your app will be customized with your library’s branding to fit your identity. You can choose the name of the app, which will be used for searching and downloading it from the app stores.
11: Does the Solus Library App support contactless pickup?
Yes, the Solus Library App supports contactless pickup. Customers can place holds on physical items through the app and select a convenient time for pickup.
Still have questions? Visit our contact page to request a live demonstration.
