Libraries “the hub of all the hubbub” they play a critical role as mediators in this age of technology, e-books, smartphones, Amazon and Google….. At SOLUS we believe that people are at the heart of our libraries and all that technology and software is only there to smooth the access and free up staff to help improve their customers’ and communites’ life, literacy, wellbeing, imagination and future.
Our SOLUS team know libraries and we’ve worked with libraries across the world. Our team includes a very senior librarian who has developed award-winning and innovative library services, so we’ve really been there and we know what you have to contend with, and we believe we can help you through some of this.
Have a real hard look at whether your current work practices impacting your ability to respond to new customer needs post COVID19? We must all surely be ready for a change? Although the government is taking steps to lift restrictions on business and leisure activities, we should be honest enough to recognise that normality as we knew it is gone forever.
This isn’t the first time the library industry has encountered disruption and it probably won’t be the last! What is quite different though is the extent and impact of the disruption and the sense of anticipation of a major digital change and a difference in what our customers and communities will need that it has created.
Now is the time to focus on best practice and combine that with some of the ideas, initiatives and projects that we never applied before. Will you be innovating and changing or just retrenching? Will you thoroughly review your spend, review your hardware budget and transform the way you do business?
Can your clients self-serve? Are you still asking your staff to carry out transactional tasks that can easily be contactlessly and self served on a smartphone?
How are you adding value? How efficient are your processes? Is every current process and procedure required? Is all of your expensive hardware really necessary? Are you looking to grow staff capacity to work with people? To maximise efficiency, automation and integration opportunities?
How can we together enable libraries to achieve success in an ever-changing world? Start by joining the SOLUS community of transformation.
The safety of both library staff and your customers is paramount and SOLUS has risen to the current challenges with 2 new solutions that simplify and streamline the adaptations you’ve already made. To enable safer, contactless circulation the SOLUS Mobile app now include Customer Self-Service and Click & Collect.
Customer Self-Service is simple for the customer to use, working like other mobile 1st collection services. It allows customers to use their mobile devices to check books in and out with barcodes and RFID systems.
No expensive hardware required! No staff interventions! No cleaning down of self-service kiosks! Just staff time saved for quality interactions with customers
THE SOLUS COMMUNITY OF TRANSFORMATION FOCUS – our watch words include
- Hygiene – Staff and customer safety
- Self-service– Intuitive, contactless, RFID compatible
- Budgets – Hardware spend review/ cost control/ consortia efficiencies
- Staff time – Freeing staff from the transactional to focus on customer reengagement and people
- Adaptability – Simplicity, agility, refreshing and transformational
We think Click & Collect might be a customer experience choice that will stay with us post COVID so we made sure it was ACE ! The new SOLUS Click-and-Collect functionality does not require appointments, but instead allows the customer to let staff know that they are on their way to collect their reservations.
The staff interface is efficient, for mobile and desktop and is not dependent on an LMS/ILS staff interface. It makes it so easy to manage the reservations and collections, including functionality to fully customise and timetable library collection hours and establish limits and rules on the number of incoming customers they can serve at any one time. It’s a real plus that avoids really high levels of “no-shows” that waste your time and money. …and it’s available within the SOLUS Library App for free !
For more information about this or any of our other gamechanging solutions contact SOLUS – Quality Library Innovation – [email protected] Maybe don’t just take it from us ……..