At SOLUS we know that human connection is the single most important thing a library can provide to its community, that’s why the SOLUS team are all about taking the transactional drudgery out for staff in order to free them up for what matters the “people” stuff. Less issue, and return, less replacing lost cards or looking up memberships! More safety, more hygiene but more interaction with the people.
“It’s about streamlining what goes on in the library so staff can spend the time on
what matters – people and programming “
Every library has its own challenges and differences, but patron experience has never been more important. We all want staff to be able to chat and help rather than eyes down issuing and returning. So in this blog we like to show ideas that will give you some things to think about as we move into an uncertain future for our industry and our patrons.
We can’t do our best for our customers if we don’t think about how the way we work affects them, and the story they tell about “the library”
Northern Beaches Library service in Australia clearly know this and they have made borrowing library items easier and safer. The self-service borrowing feature through the SOLUS library app allows patrons to borrow items using only a phone – all they need to do is tap and borrow!
Borrow items using only your phone! Check out the video below to see how it works
It’s a digital library card
Forgotten library card? No worries! Once logged in, a digital version of the library card will appear towards the bottom of your device’s screen.
The library app also allows you to:
- View your loans and reservations or renew your items;
- Link your family’s cards;
- Search the collection and request Click & Collect;
- Scan the barcode on any book (like the one you see in a bookstore) to see if you can borrow it from us;
- Browse the eLibrary;
- Keep up to date with the latest library news, and
- Check out what’s on at your nearest branch.
If you’d like to talk to our team email us at [email protected]